Ten years ago, KGS was born out of the desire to make a big impact on the built environment. The founders believed that more data-driven decision making in the management, operations, and maintenance of buildings was sorely needed for so many reasons. We were weary of hearing about owners and occupants reeling from the latest system failure or comfort issue, designers puzzling why their buildings and HVAC systems didn't deliver on the performance they modeled, and investors and utilities not realizing the paybacks promised by large-scale energy efficiency projects.